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We see tenants as customers; and not just a reluctant body of people kindly paying a landlord's mortgage for them! The fact that tenants often extend initial lease commitments, are often good enough to recommend Parkers amongst their personal and business contacts, and in some cases, buying property through us makes this part of the firm's business particularly rewarding. We chose our tenants with care, treat them with courtesy, and work with them should problems occur.
Tenants, in our view, need to be treated right from the moment they indicate interest in a property. Before signing holding deposit receipts, they are strongly advised to read paperwork on the conduct of the tenancy, a draft agreement, and the referencing forms we use. Effective initial communication.... Parkers find tenants enter into the formal commitment with confidence and reassurance.
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